FAQ

AO: The Bookstore FAQ
What's the difference between AO: The Bookstore and all others?

AO: The Bookstore is a specialty boutique book store. We are the only one that offers only photographic art books from famous artist and photographers all around the world. These books are all about our passion in this art form. Our passion had motivated us to promote the discipline to the public and that is the reason why AO: The Bookstore exists.

Can I get book recommendations for my unique situation?

Yes, our knowledgeable staff is ready to help you find the right book for your situation and answer any questions you may have about the books we carry. Our staff is happy to assist you by phone, 27811400, 12pm-9pm or e-mail: books@aophotobook.com

How can I order books and what forms of payment do you accept?

We are one of the few stores that offer both online and retail outlet.
Online: Our entire bookstore collection can be viewed at our website - www.aophotobook.com. We will ship your order to any destination absolutely free in local Hong Kong, for worldwide delivery, we will add in only nominal cost, please see our shipping and delivery section. We accept Visa, MasterCard, Alipay and China Unionpay on our website.
Retail: Our retail book store is situated at Shop 3021, Level 3, ifc mall, Central, Tel. +852 27811400. We accept cash, Visa, MasterCard in our store.

What are your shipping rates?

We want to offer you every convenience when you shop; we provide free shipping and delivery in local Hong Kong, this offer is valid in both our online and retail outlet. For other countries, please visit our Shipping and Delivery section.

How long until my order ships?

Website orders are generally shipped within 72 hours. Exceptions to this rule only occur when website inventory levels reach 1 or less copies in-stock. If there is a problem with your order, we will contact you within 48 hours via telephone or email. If you require rush shipping, please contact us for a quote.

School purchase orders and bulk orders (7 or more of a single title) will be fulfilled within 2 week, we will contact you via telephone or email if more time is necessary.

What is the Bookstore's return policy?

Please see our Return and Refund policy section. Customers must contact us for a return authorization, all books must be returned in saleable condition, and packages should include return shipping tracking information. All return shipping charges are borne by the buyer.

How can I get a Bookstore catalog?

Please visit our online store and all titles are listed and categorized.

Is the AO: The Bookstore website secure?

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, our online payment gateway service provider put in place an SSL Certificate and other appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. To view our data security certificate click on the lock that appears in your browser's navigation bar during checkout.

Can I visit the Bookstore in person?


Flagship Store: Ground Floor, 8 Fung Yip Street, Chai Wan, Hong Kong.
IFC Store: Level 3, IFC Mall, Central, Hong Kong

How do I contact the AO: The Bookstore?
Visit us personally by going to our retail outlet.
Call us by phone: 852-27811400
Email us: books@aophotobook.com